i cannot download apps

i cannot download apps , they just do the circle spin thing. what do i do?


Posted on Jan 9, 2023 01:29 PM

Reply
1 reply

Jan 9, 2023 01:34 PM in response to krysti160

Read this document if you can’t download or update apps on your iPhone or iPad --> If you can’t download or update apps on your iPhone or iPad - Apple Support

If the first 5 don't help, use the 6th.


To me it sounds like you have connectivity issues. Do you have a strong wifi signal?


Considerations:

Do you have the same problem when using a different Wi-Fi network?

Does restarting your device make any change?

Can you download apps normally on another device?


Check Apple's system status --> Apple - Support - System Status



Contact Apple Support:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



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i cannot download apps

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