error message use itunes to restore

Hello cherylmoore44,

If you need to restore the iPod nano, try out these steps to accomplish this: If you iPod won't turn on or seems frozen

If your iPod turns on but gets stuck during startup

If your iPod still won't respond, gets stuck during startup, or persistently displays an Apple logo or 

, here's what to do:

1. If you're using a Mac with macOS Mojave or earlier or a PC, make sure that your computer has the latest version of iTunes.

2. If you have an iPod nano or iPod classic, put your iPod in Disk Mode.

3. On a Mac with macOS Catalina or later, open a Finder window. On a Mac with macOS Mojave or earlier or a PC, open iTunes. Then connect your iPod directly to your computer.

4. Find your iPod in the Finder or iTunes, then select Restore iPod.

Get more help

If your device still won't respond, contact Apple Support.

Learn what to do when your iPod turns on but doesn't appear in iTunes or displays an error during an update.

In case you're receiving an error message when you attempt to restore, check out the solutions to these errors here: If you see an error when you update or restore your iPhone, iPad, or iPod

As mentioned at the bottom, if it still won't respond, then contact Apple Support directly: Official - Apple Support They'll need to take it from here.

Wishing you well, take care.