Safari does not work well on the CITIbank website.

I have the same problem. Surely Citibank knows this as does Apple. Is anyone EVER going to fix this???

I don't think this is a Safari issue (as long as you have cookies enabled). I'm a longtime Citibank online customer, and the last time Citibank revamped their website, I began to have problems with using Safari to access it. They appear to have optimized their citi.com and citicards.com sites for Chrome, and then added support for other browsers on top of that... they don't seem to be investing much effort in having it work smoothly for Safari.

I just use citi's preferred browser and it works fine. Slow and clunky, but fine.

(I wish they would optimize it for Safari!)

me also - frustrating!!

Hello njnfromwest,

Thank you for using Apple Support Communities. Sounds like you're experiencing issues using Safari. If so, we'd like to help out in any way we can. To confirm, is this issue only occurring with this specific website or multiple websites? This information can help us better understand what is occurring. If Safari is behaving in this manner with multiple websites, we would like to share a helpful resource with you. Click here: If Safari on Mac doesn't open a webpage or isn’t working as expected - Apple Support

Make sure you follow each step. They might be able to help sort this issue out:

1.) Reload page: From the menu bar, select View > Reload Page.

2.) Quit and reopen Safari: How to force an app to quit on your Mac - Apple Support

3.) Check Safari extensions: Safari > Settings > Extensions

4.) Check Website settings, Privacy Settings and Security Settings.

5.) Test with a private window.

6.) Check VPN or other security software

7.) Check network settings

Additionally, CITI also offers support for their website not loading with Safari. There are certain requirements needed in order to access their website. For more details, click here: CITI Program Browsers Versions & Requirements

We hope this information is helpful. Cheers.

which cookie setting?

Not helpful

I love the benefits of my Citi card but, I am going to stop using it. The app works but I don't like using a small screen.

I can log in but cannot do anything else. My balance and very recent charges are listed but I cannot make a payment, change a scheduled auto pay, lock my card or really do anything. The web page is nonfunctional.

Occasionally, I can log on through Safari, but it always works with Chrome. Maybe it is time to switch over and use Chrome for everything. This is not the only website that doesnt work well with Safari

I agree, Chombeh! In my experience, there have also been other websites that were not optimized for Safari. It’s up to the owner of the site to decide whether or not to make it work with Safari. To be safe - because you are dealing with a banking site - I strongly recommend you use the browser they recommend.

You're welcome njnfromwest. 

We're glad figured it out! Feel free to reach back out if you have any further questions or issues with an Apple device or service.

Have an excellent day!

What did you specifically do? Thanks.

I also have Safari problems with Citi website. I cannot exit the site using 'Sign Off'... pressing Sign Off does nothing.

Anyone found a solution?

Safari V16.3

Ventura 13.2.1