Hello Zamnn,
Welcome to Apple Support Communities!
We want to help get your AirPods case working as expected again.
Try these steps first to reset them, which might help isolate and resolve the issue:
"You might need to reset your AirPods if they won't charge, or to fix a different issue.
- Put your AirPods in their charging case, and close the lid.
- Wait 30 seconds.
- Open the lid of your charging case, and put your AirPods in your ears.
- Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
- If your AirPods appear there as connected, tap the More Info button
next to your AirPods, tap Forget This Device, then tap again to confirm. - If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."
This Apple Support page has the full details: How to reset your AirPods and AirPods Pro - Apple Support
If the issue continues after the reset, it might be hardware related so please reach out to an Apple Support Advisor for further assistance: Get Support
Cheers!
