Image Capture Error 9934

2 months ago I was able to backup my photos onto an external hard drive. I tried backing it up again recently and was hit with an Image Capture Error 9934. I tried restarting both my Macbook and iPhone but nothing worked. Any advice?

iPhone 12 Pro Max, iOS 16

Posted on Jan 5, 2023 11:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2023 12:07 PM

This could be a hard drive thing. How is your external hard drive formatted? To get full functionality (and to avoid damaging the Photos Library) an external drive must be formatted in either APFS format or Mac OS Extended (Journaled) format. When you select your external drive and type command-I for information, you can see the Format:

This one is APFS. (Don't use case-sensitive unless you have to!) Additionally, the drive can not have had Time Machine on it since it was formatted.


Does your drive look more or less like this? Let us know.

2 replies
Question marked as Top-ranking reply

Jan 5, 2023 12:07 PM in response to Image_Capture_Newbie

This could be a hard drive thing. How is your external hard drive formatted? To get full functionality (and to avoid damaging the Photos Library) an external drive must be formatted in either APFS format or Mac OS Extended (Journaled) format. When you select your external drive and type command-I for information, you can see the Format:

This one is APFS. (Don't use case-sensitive unless you have to!) Additionally, the drive can not have had Time Machine on it since it was formatted.


Does your drive look more or less like this? Let us know.

Jan 5, 2023 02:01 PM in response to Image_Capture_Newbie

You didn't describe what method you are using to back up to an external drive. Are you backing up your Photos library by copying and pasting it? Are you coping the photos and attempting to paste or drag them into a Photos library on your external drive? Are you backing up to a Finder folder? Are you using the Image Capture app to transfer the photos to your external drive?


A quick internet search garnered the following from a website:


So, as Richard Taylor said, it may be that your external hard drive is not formatted properly, or perhaps does not have the appropriate settings and permissions.


Also, you can try saving the photos to the Pictures folder on your Mac, and then drag them to your external drive.


-- Rich




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Image Capture Error 9934

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.