Sound cuts out in iOS 16.2 (20C65)

The sound keeps dropping out in various apps since I upgraded to iOS 16.2 (20C65). It’s driving me mad!! Is there a known fix to this?

iPhone SE

Posted on Jan 4, 2023 02:07 PM

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Posted on Jan 7, 2023 04:19 AM

Thanks Dustin, but that wasn’t really my problem. The sound wasn’t distorted, but kept dropping out every five seconds or so. It seemed to be related to a general lagging of all functions. After a couple of days it seems to have fixed itself. How I don’t know. I’m just happy it works now.

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7 replies

Jan 6, 2023 01:17 PM in response to BengtLeijon

Greetings BengtLeijon,


If you are hearing distorted sound from your iPhone, follow the guidance found here:


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


"If you want to try more steps on your own

If you prefer, here are some more steps you can try on your own. After following these steps, you might still need to contact Apple Support to discuss service options.

  1. Remove all screen protectors, films, or cases from your device. 
  2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty. 
  3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
  4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
  5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location."


Take care.

Jan 7, 2023 07:21 AM in response to BengtLeijon

BengtLeijon wrote: "2nd"

That;s good. (I just wanted to rule out a possible aging 2016 battery.)


Apple's iPhone User Guide says: "If your iPhone isn’t working as expected, you can try restarting it by turning it off, then turning it back on. If turning it off and on doesn’t fix the issue, try forcing it to restart.":


Turn iPhone on or off - Apple Support


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Jan 7, 2023 07:27 AM in response to Alancito

Thanks Atlantico! I’ve tried that a number of times without success unfortunately. I realize now that it’s not only the sound, it’s more that everything is lagging. Apps stay active for a few seconds after I close them, takes a while for the phone to load the background image etc. I’m beginning to accept I’ll have to downgrade to iOS 15 again and hope for the best.

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Sound cuts out in iOS 16.2 (20C65)

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