Upgraded to 14 Pro Max. Can't send or receive messages to Android phones at all now.

Question

Upgraded to 14 Pro Max. Can't send or receive messages to Android phones at all now.

I bought new iPhone 14 Pro Maxes for my family for Christmas. We all transferred our data from our old phones on Christmas Eve. Now none of our phones can send or receive individual or group messages with certain recipients. It looks like they are all Android users. I've gone through all of the steps outlined here:

If you can't send or receive messages on your iPhone or iPad - Apple Support

I noticed that it says "Send as Text Message". That option isn't available when we tap the red exclamation point icon.

At this point I've spent a couple hours trying to resolve this. I'm disappointed that after spending the money to upgrade our phones that we're having such a fundamental problem.

Posted on Dec 26, 2022 11:40 AM

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Answer 1

sberman

Level 10

271,636 points

Dec 26, 2022 11:52 AM in response to ChrisAttebery

Messages to/from Android users are SMS messages, sent via your cellular carrier’s methods. SMS messages appear as green, not blue bubbles. The fact you did not see “Send as Text Message” is actually good, because that means the message was never interpreted as an iMessage going to/from an Apple device.

So this sounds like purely a cellular carrier issue. Seek their assistance.

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Answer 2

LD150

Level 10

96,555 points

Dec 26, 2022 11:47 AM in response to ChrisAttebery

Do this on all the new phones

Settings, Messages, Turn off iMessage

Settings, Face Time, Turn off Face Time

Restart the phone.

Settings, Messages, Turn on iMessage, SMS, MMS

Settings, Messages, send & Receive, select your number which should now be there.

Settings, Face Time, Turn on Face Time

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Answer 3

Dyslexor

Level 1

8 points

Dec 28, 2022 9:29 AM in response to ChrisAttebery

I had this exact same problem after getting two new phones from Verizon. I spent a couple of hours messing around and troubleshooting, I contacted Verizon and reported a mismatch between the ICCID on the phones and the account. After ensuring I restarted my phone and did all the troubleshooting I had already done, they did something magic on the back end, and both phones worked.

TLDR; contact your carrier for help.

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Answer 4

Dec 28, 2022 10:38 AM in response to ChrisAttebery

It turned out that Verizon was having trouble activating new phones over Christmas. I spent about an hour on the phone while they sorted the problems out. Everything seems to be working now.

Thanks for the replies!

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