iCloud+ Custom Email Domain: Email Address Not Available

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Level 1

4 points

iCloud+ Custom Email Domain: Email Address Not Available

Hello,

After successfully creating a custom email domain and setting up my own custom email address, I created another email address for a family member from my personal iCloud account.

I tried to add this account to my family member's iPhone and got the message: "This email address is not available. Please try again with a different address."

I then deleted the email address I created for my family member from my iCloud account, with the intention of making it available again for my family member to use.

However, when I try to set the email address up on my family member's iPhone, I still receive the same message.

From what I've been able to find online, it seems like I may have to wait some amount of time for the email address to become available again, but I'm not sure if this is correct.

How can I make this email address available again for my family member to use?

Posted on Dec 26, 2022 9:28 AM

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Answer 1

JJRASC

Community Specialist

Dec 27, 2022 4:53 PM in response to rabel22

Hello rabel22,

Thank you for posting to the Apple Support Communities.

Please use the following instructions to create and share a Custom Email Domain with iCloud Mail. Note that you will need to enable Family Sharing to share your custom domain main with others in your group.

Your family member may need to update to iOS 16 as well. Also, Managed Apple IDs do not support this feature.

You can also contact Apple Support directly for more help.

Cheers!

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Answer 2

rabel22 Author

Level 1

4 points

Dec 27, 2022 5:15 PM in response to JJRASC

Thanks for the reply, JJRASC.

I had followed the instructions you shared above when creating the addresses for family members. All of their devices are up to date.

The issue seems to be that I created family members’ email addresses using my iCloud device on my iPhone, and that despite deleting them from my iCloud account, iCloud thinks the email addresses are still in use.

I am hoping to find a way to make these email addresses available for my family members.

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Answer 3

KMB_12

Community Specialist

Dec 27, 2022 5:23 PM in response to rabel22

Hello rabel22,

It depends on if you deleted the email address or just changed it. If it's being used with another account, including a secondary email, it might not be able to be used again.

The best thing to do is reach out to Apple directly for more help with that since they are equipped to look into Apple ID issues further with you: Get Support

Take care.

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Answer 4

rabel22 Author

Level 1

4 points

Dec 27, 2022 6:33 PM in response to KMB_12

Thanks, KMB_12. I’ll contact Apple Support.

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Answer 5

BrianK90

Community Specialist

Dec 27, 2022 6:50 PM in response to rabel22

Hey rabel22,

Sounds like a plan.

Thanks!

Best regards.

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Answer 6

Jan 10, 2023 5:35 PM in response to rabel22

I’m having the same issue as you with the email not available error. Were you able to get it resolved with Apple support? Any potential resolution you could share? Thanks!

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iCloud+ Custom Email Domain: Email Address Not Available

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