iPhone 14 Pro not charging on MagSafe Duo with Clear Case on it.

Question

iPhone 14 Pro not charging on MagSafe Duo with Clear Case on it.

Hi all,

Hope you are all well.

I recently have bought a new iPhone 14 Pro alongside with the official Apple Magsafe Clear Case. When the case is covering the phone, it is not charging when placed on the Apple MagSafe Duo Charger. Magnets snap, animation shows up - but no charging progress at all. I have restarted the phone, without any improvement. Phone charges normal on the pad without case.

A bit frustrating given the known premium quality claim by Apple, especially as I have choosen to go with an "official certified" product combination over hundreds of third party choices available.

Anyone got any idea what do to to fix that behaviour?

Appreciate all tips and hints, thanks a lot in advance.

Sascha

iPhone 14 Pro

Posted on Dec 25, 2022 8:10 AM

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Answer 1

Top-ranking reply

SnickZ.

Community Specialist

Dec 29, 2022 6:41 AM in response to saschafromkorchenbroich-glehn

Hey there saschafromkorchenbroich-glehn,

Thanks for letting us know. If you haven’t already reached out to them, the steps in this article may help: If your iPhone or iPod touch won't charge - Apple Support

If they don’t, here’s another link you can use to contact Apple Support: Get Support

Best wishes.

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Answer 2

chuckbl

Community Specialist

Dec 27, 2022 9:10 AM in response to saschafromkorchenbroich-glehn

Hello saschafromkorchenbroich-glehn,

Let's use the steps below to make sure that your iPhone 14 Pro is all up to date:

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

You can also find those steps in this resource: Update your iPhone or iPad Updating can help to further isolate any potential software conflicts.

Should that still persist, you'll want to reach out to Apple Support: Contact - Official Apple Support They'll be in the best position to look into this further.

Take care.

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Answer 3

Dec 29, 2022 1:50 AM in response to chuckbl

Hi chuckbl,

Thanks for your reply and your tips.

I´ve got an established routine for backing up and updating my devices, so I doubt that this is the reason for the charging issue. Maybe I need to get in touch with the official support channels indeed....

Appreciate your time,

have a good day.

Sascha

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