Images not loading in Mac Mail Monterey 12.6.1.

Hoping the community can help. Why won't embedded images load in my Mail emails ( both laptop & imac) ? I'm on Monterey 12.6.1.

Happened about 2 weeks ago to both devices.

Privacy button remains unchecked



iMac 27″, macOS 12.6

Posted on Dec 23, 2022 08:30 AM

Reply
1 reply

Dec 26, 2022 11:21 AM in response to twillistration

Greetings twillistration,


Ensuring the images that are sent via email appear as expected is important. Do you notice if this happens with all emails and email accounts you have signed in to Mail? If not, and the issue is specific to one email account, do you have the issue you check the email via the email providers website? If so, reaching out to the email provider is a great step to look in to this issue further. Especially since the issue occurs on two different Macs.


If the issue doesn't occur via the email providers website, the next step would be to update macOS. The latest version of macOS Monterey is macOS 12.6.2. The steps for updating macOS are listed below and can be found in the following article.


  1. "From the Apple menu  in the corner of your screen:
    • Choose System Settings. Then click General in the sidebar, and Software Update on the right.
    • Or choose System Preferences. Then click Software Update.

2.If Software Update finds new software, click the Update Now or Upgrade Now button to install it.

3.Enter your administrator password, if asked. During installation, your Mac might restart, and you might see a progress bar or blank screen several times."


Update macOS on Mac


Also, so that we can look into additional troubleshooting steps, can you tell us if you're using an IMAP account, or POP? If you're not sure, we'd recommend reaching out to your email provider to confirm. This will ensure we do not provide steps that result in data loss.


Let us know how that goes!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Images not loading in Mac Mail Monterey 12.6.1.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.