Recipient doesn’t get shared album notification

What might cause a recipient to not receive a shared album notification

Posted on Dec 16, 2022 5:03 AM

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Question marked as Top-ranking reply

Posted on Dec 18, 2022 5:32 PM

Hello jkhines,


There can be a few causes for why they don't see the shared album. Some information is listed at If Shared Albums aren't working - Apple Support


What do I need to see and share videos, contribute to someone else's Shared Album, and add comments or like photos and videos?
* iPhone, iPad, or iPod touch with iOS 7 or later
* Mac with OS X Mavericks 10.9 or later
* Apple TV (2nd, 3rd, or 4th generation) with Apple TV software 6.0 or later
* PC with Windows 7 or later and iCloud for Windows
If the owner of a Shared Album turns on the Public Website option and shares the link with you, you can use any up-to-date browser to see photos and videos added by the owner and all contributors.

I sent email invitations to my Shared Album, but not everyone received one.
Try these steps:
1. Ask the invitees to check their junk or spam email folders for the invitation.
2. Send the invitation again. An invitee might not get the message if their mailbox is full, or if there's a filter that prevented the invite from being delivered. 
3. If they didn't get the invitation, ask the invitee for another email address that you can send the invitation to. You can also send the invitation to the phone number that they use for Messages. 
4. Ask the invitee if they've ever received an invitation, and if they might have unsubscribed from Shared Albums emails. They can use the steps below to get email invitations again.
If they still don't get the invite, contact Apple Support for help.


Thanks!

1 reply
Question marked as Top-ranking reply

Dec 18, 2022 5:32 PM in response to jkhines

Hello jkhines,


There can be a few causes for why they don't see the shared album. Some information is listed at If Shared Albums aren't working - Apple Support


What do I need to see and share videos, contribute to someone else's Shared Album, and add comments or like photos and videos?
* iPhone, iPad, or iPod touch with iOS 7 or later
* Mac with OS X Mavericks 10.9 or later
* Apple TV (2nd, 3rd, or 4th generation) with Apple TV software 6.0 or later
* PC with Windows 7 or later and iCloud for Windows
If the owner of a Shared Album turns on the Public Website option and shares the link with you, you can use any up-to-date browser to see photos and videos added by the owner and all contributors.

I sent email invitations to my Shared Album, but not everyone received one.
Try these steps:
1. Ask the invitees to check their junk or spam email folders for the invitation.
2. Send the invitation again. An invitee might not get the message if their mailbox is full, or if there's a filter that prevented the invite from being delivered. 
3. If they didn't get the invitation, ask the invitee for another email address that you can send the invitation to. You can also send the invitation to the phone number that they use for Messages. 
4. Ask the invitee if they've ever received an invitation, and if they might have unsubscribed from Shared Albums emails. They can use the steps below to get email invitations again.
If they still don't get the invite, contact Apple Support for help.


Thanks!

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Recipient doesn’t get shared album notification

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