My beats flex connects without issue, but disconnects and shows flashing white then red light. What should I do
My beats flex connects without issue, but disconnects and shows flashing white then red light. What should I do.
User profile for user:
bruno75
User level:
Community Specialist
Hi there Cbasket28,
We'd like to confirm more details to better understand what's happening, along with ruling out some possible causes:
- You mentioned that it does pair with your iPhone, but then unpairs and starts flashing white, then showing a red light. When did this first start?
- If you're pairing with a compatible iPhone model, the latest version is iOS 16.2. You can verify this within Settings > General > About. In case you needed it, this link shows how to first back up, then Update your iPhone or iPad.
- Does the same issue occur if you test pairing your Beats with a different device?
- Have you already made sure your Beats are fully charged?
- Does resetting your Beats change anything? Here are the steps to try one now if you haven't yet: Reset your Beats earphones
Cheers!