Unable to block Messages from spam sender

Hi,

I am trying to block few spam sender from messages but I am unable to. Previously it had worked but it is not working now. I used to click on the sender > Info > Block this caller and this used to work.

But now when i click on block this caller it says that caller is blocked but once I click back and again click on info it is unblocked. Block function is getting erased without saving it when navigated to back screen/exit.


Any help is much appreciated

iPhone 13, iOS 16

Posted on Dec 13, 2022 06:21 AM

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3 replies

Dec 15, 2022 10:30 AM in response to MayurRH

Hi MayurRH,


Thanks for contacting Apple Support Communities!


We understand that blocked contacts via Messages aren't saved, correct?


If you check the list of blocked contacts in Settings > Messages > Blocked Contacts, do you see the blocked phone numbers listed here? You can learn more about blocking contacts, email, and phone numbers here: Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch


"Manage your blocked phone numbers, contacts, and emails

To see the phone numbers, contacts, and email addresses that you've blocked from Phone, FaceTime, Messages, or Mail:

Phone

Go to Settings > Phone and tap Blocked Contacts to see the list.

FaceTime

Go to Settings > FaceTime. Under Calls, tap Blocked Contacts.

Messages

Go to Settings > Messages. Under SMS/MMS, tap Blocked Contacts.

Mail 

Go to Settings > Mail. Under Threading, tap Blocked."


What is your default account for your Contacts? You can go to Settings > Contacts > Default Account to check.


We look forward to your reply.


Cheers!

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Unable to block Messages from spam sender

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