Certain Senders Cannot Be Blocked

My Block Sender command in Mail works well most of the time. And it puts the little red “slash in a circle” symbol on those blocked emails. But recently I’ve come across certain spam senders that simply cannot be blocked. The Block Sender command does not work on them. There is no “slash-in-a-circle” and when I go back in to look at the information for those senders, the menu still says “Block Sender” rather than “Unblock Sender” as it would had I successfully blocked them.


For these certain senders, they are unblockable on my Mac, my iPad and on my iPhone. All platforms have current, up-to-date operating systems. Yet when I test Block Sender on other senders, it works just fine. It only fails (repeatedly) on those certain senders. Suggestions?

Posted on Nov 4, 2022 10:20 AM

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Nov 6, 2022 12:52 PM in response to MacingSince86

Hello MacingSince86,


Welcome to Apple Support Communities!

We want to help so you're able to block these senders in Mail on your Mac.


Let's confirm you're using the proper steps to block senders, detailed here:

"Block senders

  1. In the Mail app  on your Mac, select a message from the sender you want to block.
  2. Move the pointer next to their name in the message header, click the arrow, then choose Block Contact.
  3. The Blocked icon  appears next to the sender’s name in the message list and a banner is added to their messages to indicate they’re blocked. The banner also provides a link to the Blocked pane of Mail settings, where you can manage blocked senders.

You can also add senders directly to the list of blocked senders. Choose Mail > Settings, click Junk Mail, then click Blocked."

This Apple Support page has the full details: Block or unblock senders in Mail on Mac - Apple Support


Since it sounds like you're already taking these steps and the issue remains with the latest macOS installed, please reach out to an Apple Support Advisor for further assistance: Get Support


We hope this helps to further isolate and resolve the issue so you can block these senders.

Cheers!

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Certain Senders Cannot Be Blocked

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