Apple Wallet

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Apple Wallet

For the past month or so, all the passes I add to my Apple Wallet seem to disappear within 24hours? There are a couple of exceptions (NHS COVID and my IHG membership), but all travel (train, airline) and sports tickets and passes (season ticket and individual tickets) disappear.

I've tried all settings and archive, deleted the App, removed everything and started again, updated software, re-booted etc etc. I've even changed phone (which I assumed would fix it). It's been ongoing for a while now, so I've run out of ideas to try and fix!?

I'm not seeing this problem getting reporting widely, so can't find any ideas / help online.

Any thoughts appreciated.

Posted on Dec 12, 2022 03:10 AM

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Answer 1

Lindsay_B.

Community Specialist

Dec 14, 2022 12:42 PM in response to gellwood13

Thanks for stopping by the Apple Support Communities gellwood13,

It sounds like you've done a good bit of troubleshooting regarding your Wallet passes. Since the issue continues after that, we would encourage you to get in touch with Apple Support directly. They will have access to the tools and resources necessary to further assist. You can do that here: Get Support.

Have a lovely day!

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Apple Wallet

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