Canon all in one printer not showing in Image Capture

I routinely scan using my Canon MG3200 all in one printer and a canon app on my iPhone. I'm unable to scan using my MacBook Air with iOS 13.0.1

When I look in Image Capture no printers show up. My printer is on the same network as my MacBook Air as is my iPhone 13. Seems like this should be easy. My printer shows up in the printers and scanners system settings but there is no "scan" option.

MacBook Air

Posted on Dec 9, 2022 12:42 PM

Reply
1 reply

Dec 9, 2022 04:46 PM in response to James Cowan

Hi,


At least the MG3240 and MG3250 models do not appear to have ICA drivers for anything higher than macOS 10.15 Catalina (however, this does not necessarily mean that they cannot be used with a later macOS version).

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg3240.html?type=drivers&language=en&os=macos%2010.15%20(catalina)

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg3250.html?type=drivers&language=en&os=macos%2010.15%20(catalina)


For some reason, these models are not listed in the October 26, 2022 en-us edition of About AirPrint - Apple Support, but were mentioned in the July 01, 2022 en-us.

See also https://www.canon.co.uk/support/consumer_products/apple_airprint_guide/#Scanning_Mac


If nothing else helps, a third-party product called VueScan could perhaps be of interest.

https://www.hamrick.com/vuescan/canon_mg3200.html#technical-information

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Canon all in one printer not showing in Image Capture

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.