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Have given a family member my old iphone which was then backed up and loaded onto a new iphone but it has carried over an old Id onto the phone, the email address no longer exists. How do I line to a new Id. I cannot backup anything because the old ID does not work and the devise is constantly trying to verify. Can I remove from my account without losing the contacts and messages.
Hello Suzanne,
It sounds like you need to disable Find My on an iPhone you gave away. This document describes how to do that:
Remove a device from Find Devices on iCloud.com - Apple Support
go to:
• Turn off Activation Lock on a device
"If you forgot to turn off Find My [device] before you sold or gave away your iPhone, iPad, iPod touch, Mac, or Apple Watch, you can turn off Activation Lock using Find My iPhone on iCloud.com . "
For general information about what to do if giving away an iPhone refer to: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
Hello Suzanne,
It sounds like you need to disable Find My on an iPhone you gave away. This document describes how to do that:
Remove a device from Find Devices on iCloud.com - Apple Support
go to:
• Turn off Activation Lock on a device
"If you forgot to turn off Find My [device] before you sold or gave away your iPhone, iPad, iPod touch, Mac, or Apple Watch, you can turn off Activation Lock using Find My iPhone on iCloud.com . "
For general information about what to do if giving away an iPhone refer to: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
You can change your Apple ID email address on your old Apple ID so you retain access to your data and prior purchases. Note the restrictions in the article.
Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.
What to do after you change your Apple ID or password - Apple Support * I suggest doing this before you change your Apple ID or password.
Old Id on an old device
