iCloud Videos

Question

Level 1

4 points

iCloud Videos

Issues with Video quality that are on iCloud. Its been going on for couple years now

I have icloud, and everything gets stored on my icloud. Typically within couple of days of taking a video, it gets stored on icloud because i dont have enough storage on my iphone.

Whenever I upload a video from icloud onto instagram reels, the quality literally goes from 4K to 1080. So unless I upload the video right away from my phone before it gets to icloud, I cannot upload high quality videos on reels. When I view these videos on my phone (photo app), theyre crystal clear 4K videos.

Something on the icloud is stopping my videos from getting uploaded in 4K. And I don't know how to download videos onto my iphone temporarily before uploading it on Instagram.

I already have High Quality upload ON in my Instagram setting. And don't tell me you cant upload 4K onto instagram, there are SO many videos on there that are 4K quality.

Posted on Dec 7, 2022 12:25 AM

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Answer 1

TammyW_03

Community Specialist

Dec 9, 2022 02:23 PM in response to AgentSha

Hello AgentSha,

It sounds like you're using the optimize storage setting in iCloud Photos. If that's right, you can download full resolution versions using these steps: Download iCloud photos and videos - Apple Support

On your iPhone, iPad, or iPod touch

1. On iCloud.com, tap Photos.

2. Tap Select, then tap a photo or video. To select multiple photos or videos, tap more than one. To select your entire library, tap Select All.

3. Tap the more button .

4. Choose Download, then tap Download to confirm.

If your photos download as a ZIP archive, learn how to uncompress the folder on your iPhone, iPad, or iPod touch.

We also found that Instagram does have requirements for photos and videos. Those can be found here:

Video upload requirements on Instagram

Image resolution of photos you share on Instagram

Thanks for participating in Apple Support Communities.

Take care!

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Answer 2

Dec 13, 2022 03:40 PM in response to AgentSha

Hello AgentSha,

Let's see if we can help get that exported. Have you had a chance to try this article? It has some steps that may help: Download iCloud photos and videos - Apple Support

This should allow you to download that video. Please let us know.

Cheers!

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