login failed
new MacBook Pro 13"
when login it says "your account is locked"
MacBook Pro 13″, macOS 13.0
Question marked as
User profile for user:
Drew_7
User level:
Community Specialist
Hi new4mac,
From what you've shared it sounds like your Apple ID may be locked or disabled. If this is correct you'll need to reach out to support in your region for additional assistance. Details can be found here: If your Apple ID is locked or disabled - Apple Support
If this issue is with the user password on your Mac you can reset it. You'll have access to three options which are all outlined here: If you forgot your Mac login password
Cheers!