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User profile for user: calierik
calierik Author
User level: Level 1
6 points

iPhone 14 Pro Videos Won't Play on Photos After Repair but Could Before

The title sums it up, I'm in a similar situation as this closed thread, does anyone know if there's a fix for users of older MBPs running Big Sur? I'm guessing the issue has to do with the OS being limited to Big Sur on the MBP 2014 and maybe something changing in the encoding in HEVC for later OSs. My wife ran Repair on her Photos the same day on her MacBook Air running Monterey and she can play HEVC files without any issues.


All of the photos from my iPhone 12 Pro Max and iPhone 14 Pro were accessible/playable on my MBP (2014 capped at Big Sur) in High Efficiency (HEIC and HEVC) until I ran Repair on Photos. When my 60k photo/video library completed downloading from iCloud, the HEIC photos work but the HEVC video files only load the preview photo with the Unsupported Video Format and Error Downloading Video warnings and can't play. I had been getting the Unsupported Video Format errors from other non-iPhone cameras for a while but never from my iPhones.


Both error warnings point to More Info in this Apple Support article last updated on November 12, 2020 and it doesn't address the iPhone incompatibility on Macs:

If an audio or video file doesn't play on Mac - Apple Support




MacBook Pro 15″, macOS 11.7

Posted on Dec 3, 2022 4:40 PM

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User profile for user: WinsC1
WinsC1
User level: Community Specialist

Posted on Dec 6, 2022 10:38 AM

Hey calierik,


We'd recommend reviewing the information in this article as it outlines requirements and options for working with HEIC and HEVC file formats: Using HEIF or HEVC media on Apple devices - Apple Support


"Though capturing in HEIF and HEVC format is recommended, you can set these devices to capture media using the older formats, which are more broadly compatible with other devices and operating systems:

  1. Go to Settings > Camera.
  2. Tap Formats.
  3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later.
  4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency."


Thanks!


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User profile for user: WinsC1
WinsC1
User level: Community Specialist

Dec 6, 2022 10:38 AM in response to calierik

Hey calierik,


We'd recommend reviewing the information in this article as it outlines requirements and options for working with HEIC and HEVC file formats: Using HEIF or HEVC media on Apple devices - Apple Support


"Though capturing in HEIF and HEVC format is recommended, you can set these devices to capture media using the older formats, which are more broadly compatible with other devices and operating systems:

  1. Go to Settings > Camera.
  2. Tap Formats.
  3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later.
  4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency."


Thanks!


Reply

iPhone 14 Pro Videos Won't Play on Photos After Repair but Could Before

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