Iphone freezes then turns off
Today my iPhone 12 started freezing and then it will just restart. It freezes for about 2-3 minutes before it turns off. Phone will also not update for some reason. What do I do?
iPhone 12 Pro Max, iOS 16
User profile for user:
justin_900
User level:
Community Specialist
Hello haleycrews,
Welcome to Apple Support Communities!
We want to help resolve the issue so your iPhone stops restarting. See here:
"Check your software
Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.
Check your hardware
On an iPhone 6 or later, check your battery health under Settings > Battery > Battery Health.
If your battery doesn't need service, and your iPhone, iPad, or iPod touch continues to frequently restart or turn off, contact Apple Support.
If your apps quit unexpectedly, learn what to do.
If your device has a frozen screen, doesn't respond, or becomes stuck when you turn it on, learn what to do for iPhone, iPad, or iPod touch."
We hope this helps to isolate and correct the software or hardware issue causing the iPhone to restart.
Use the steps on this Apple Support page if you can't update: If your iPhone or iPad won't update - Apple Support
Please let us know if you have further questions.
Cheers!