I been trying to make a refund on child purchases

I been trying to make a refund on child purchases, but now it says that the purchase doesn't meet conditions for a refund. Why? I don’t know.

I been trying to explain that the child made the purchase without permission and only 4 of almost 19 purchases were refunded. I summit the requests twice, all the ones that they didn’t approve. And again, they says that it didn’t meet the conditions.

I been trying to see if I can dispute the charges again but it won’t let me at all now.

Is there another way to request a refund???

iPhone XS Max, iOS 16

Posted on Dec 1, 2022 04:30 AM

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Question marked as Top-ranking reply

Posted on Dec 1, 2022 11:04 AM

it says that the purchase doesn't meet conditions for a refund.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you. 

 

that the child made the purchase without permission

To prevent such a repetition in the future, see ⤵️

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support



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1 reply
Question marked as Top-ranking reply

Dec 1, 2022 11:04 AM in response to Belll03

it says that the purchase doesn't meet conditions for a refund.

Refunds are not guaranteed. For more information, see the Terms & Conditions.

If Apple has notified you that it is not eligible then so be it.

We can't help you, sorry, we are also users of Apple products & services like you. 

 

that the child made the purchase without permission

To prevent such a repetition in the future, see ⤵️

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)


Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)


Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support



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I been trying to make a refund on child purchases

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