User profile for user: aj4value
aj4value Author
User level: Level 1
12 points

iphone 14 pro crashes

I’ve had my new phone for about a month. The iOS is fully updated…


Yesterday I tried to use the zoom on the camera - the screen kept freezing and the third time I tried the phone crashed to a black screen. Today I was waiting in line at Starbucks - I had opened the Starbucks app while waiting. When I got to the register the phone had gone black and there was nothing I could do to wake it… a few minutes later it restarted.


I have never had a iPhone with this many issues. Is this the new standard for Apple? Are others have all these issues?



iPhone 14 Pro Max

Posted on Nov 27, 2022 1:57 PM

Reply
Question marked as Top-ranking reply
User profile for user: Bill_T1
Bill_T1
User level: Community Specialist

Posted on Nov 29, 2022 1:35 PM

Hi aj4value,


As you've experienced this behavior in a couple of apps, the steps from If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly would be appropriate:


Check your software
Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.

Check your hardware
On an iPhone 6 or later, check your battery health under Settings > Battery > Battery Health.
If your battery doesn't need service, and your iPhone, iPad, or iPod touch continues to frequently restart or turn off, contact Apple Support.
If your apps quit unexpectedly, learn what to do.
If your device has a frozen screen, doesn't respond, or becomes stuck when you turn it on, learn what to do for iPhone, iPad, or iPod touch.


Regards.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Bill_T1
Bill_T1
User level: Community Specialist

Nov 29, 2022 1:35 PM in response to aj4value

Hi aj4value,


As you've experienced this behavior in a couple of apps, the steps from If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly would be appropriate:


Check your software
Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.

Check your hardware
On an iPhone 6 or later, check your battery health under Settings > Battery > Battery Health.
If your battery doesn't need service, and your iPhone, iPad, or iPod touch continues to frequently restart or turn off, contact Apple Support.
If your apps quit unexpectedly, learn what to do.
If your device has a frozen screen, doesn't respond, or becomes stuck when you turn it on, learn what to do for iPhone, iPad, or iPod touch.


Regards.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iphone 14 pro crashes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up