Apple TV app sound drop

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Apple TV app sound drop

Whenever I try to watch the Apple TV app on my Roku, for every programme I've tried, It continuously has sound drop and freezing. It is infuriating!

I've seen that Sky TV customers also are having a problem with this on the Apple TV app.

I've updated, restarted, reinstalled etc and nothing is helping. It has nothing to do with my internet as I have other streaming services that have not and never have this problem.

It seems to be an ongoing issue for some time and wondered if anything was going to be done to improve the app so you could actually watch it!

If there's no improvement after my 3 months free, I will definitely be cancelling my subscription as I'm not paying for something that doesn't work!

Apple TV

Posted on Nov 27, 2022 08:45 AM

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Answer 1

ShannonM1

Community Specialist

Nov 29, 2022 10:41 AM in response to dmjl

Hello dmjl,

We understand that you're running into trouble with the performance of the Apple TV app on your Roku TV. For assistance, we'd recommend the following steps: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

If the video quality is bad or it stops playing

If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
If you're using a smart TV or streaming device, turn it off and back on again. If you're using an Apple device, restart it.
Tap or click the download button to try downloading the movie or TV show instead.*

* You can't download movies or TV shows to Apple TV, smart TVs, or streaming devices. You can download HDR content only to certain iPhone, iPad, and iPod touch models. You can't download 4K video content to any device.

Still need help?

If you still can't play movies or TV shows, you can go to reportaproblem.apple.com and request a refund.

If you can't stream movies or TV shows in apps that you downloaded from the App Store, you can contact the app developer.

Thanks for using Apple Support Communities!

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Apple TV app sound drop

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