Ask permission to purchase not working on phone

When my kids try to buy an app and get a notification to ask a parent, normally me, or my wife would have a message pop up on my phone, where I have to approve the purchase. Those have stopped working, maybe from what I can tell from the recent update? I still get them on my computer, but that’s very annoying since I am many times not with my computer. I’ve tried all the troubleshooting steps, and every setting is correct. Trust me, there’s nothing wrong with the settings. This appears to be a bug.

iPhone 12 Pro Max

Posted on Nov 26, 2022 05:21 PM

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1 reply

Nov 28, 2022 04:35 PM in response to chuckp27

Hi chuckp27,


We'd like to help share some helpful suggestions to lead you on the best path towards a solution. Without knowing exactly the steps you have gone through, we recommend checking the article for Approve what kids buy with Ask to Buy - Apple Support, and if this is what you have gone through and believe it to be a software related issue, you can contact Apple Support so it can be further investigated.


Thanks for using Apple Support Communities.


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Ask permission to purchase not working on phone

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