Unable to add Logitech doorbell to Home. Home says accessory already added.

But Home kit is not sowing it.

I actually removed as it was not communicating.

I did reset then the CircleView doorbell.

While re-installing, I got the message "Unable to add Logitech doorbell to Home. Accessory already added."


Please advise


Thanks


Massimo


iPhone X

Posted on Nov 26, 2022 01:40 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 28, 2022 02:50 PM

Hello massimo280,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with adding an accessory to HomeKit. Try the steps listed here to see if they resolve the issue: Add an accessory to the Home app - Apple Support


"Before you add an accessory

  • Update your iPhone or iPad to the latest version of iOS or iPadOS.
  • Make sure that your accessory is powered on and nearby.
  • Check the accessory's manual to see if it needs additional hardware to work with HomeKit or Matter.


Add accessories with your iPhone or iPad

To add an accessory to the Home app, use your iPhone or iPad. You can't add accessories to the Home app on Mac.

The Home app screen on iOS showing the Add Accessory tile 

  1. Open the Home app and tap Add  .
  2. Tap Add Accessory .
  3. Use the camera on your iPhone or iPad to scan the eight-digit HomeKit code, or QR code on the accessory or accessory documentation. If you have an iPhone 7 or later and see NFC-compatibility symbol on your accessory, hold your iPhone near the accessory to add it.
  4. When your accessory appears, tap it. If asked to Add Accessory to Network, tap Allow.
  5. Assign your accessory to a room and name it to help you identify it in the Home app and control it with Siri.
  6. Tap Continue, then tap Done.

You must set up a home hub to add Matter accessories to the Home app.

Some accessories, speakers, and smart TVs might require software updates or additional setup with the manufacturer’s app.

Samsung AirPlay 2-compatible smart TVs don't support HomeKit and can't be added to the Home app."


We hope this helps.


Cheers!


1 reply
Question marked as Top-ranking reply

Nov 28, 2022 02:50 PM in response to massimo280

Hello massimo280,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with adding an accessory to HomeKit. Try the steps listed here to see if they resolve the issue: Add an accessory to the Home app - Apple Support


"Before you add an accessory

  • Update your iPhone or iPad to the latest version of iOS or iPadOS.
  • Make sure that your accessory is powered on and nearby.
  • Check the accessory's manual to see if it needs additional hardware to work with HomeKit or Matter.


Add accessories with your iPhone or iPad

To add an accessory to the Home app, use your iPhone or iPad. You can't add accessories to the Home app on Mac.

The Home app screen on iOS showing the Add Accessory tile 

  1. Open the Home app and tap Add  .
  2. Tap Add Accessory .
  3. Use the camera on your iPhone or iPad to scan the eight-digit HomeKit code, or QR code on the accessory or accessory documentation. If you have an iPhone 7 or later and see NFC-compatibility symbol on your accessory, hold your iPhone near the accessory to add it.
  4. When your accessory appears, tap it. If asked to Add Accessory to Network, tap Allow.
  5. Assign your accessory to a room and name it to help you identify it in the Home app and control it with Siri.
  6. Tap Continue, then tap Done.

You must set up a home hub to add Matter accessories to the Home app.

Some accessories, speakers, and smart TVs might require software updates or additional setup with the manufacturer’s app.

Samsung AirPlay 2-compatible smart TVs don't support HomeKit and can't be added to the Home app."


We hope this helps.


Cheers!


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Unable to add Logitech doorbell to Home. Home says accessory already added.

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