Accessory not supported on ipad

I get this message frequently and have tried doing what the suggested solutions are. What is wrong?

iPad Pro, iPadOS 16

Posted on Nov 26, 2022 08:32 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2022 08:38 AM

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. If you are within Apple’s your one-year limited warranty, you need to contact Apple Support or your retailer. You will find the Support link at top-right or bottom-left of this page. 


Alternatively and perhaps easier, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple





1 reply
Question marked as Top-ranking reply

Nov 26, 2022 08:38 AM in response to Favorite1-

See >>> If you see an ‘Accessory may not be supported’ alert - Apple Support


If you are using a Smart (folio) keyboard, the alert is typical of a faulty folio keyboard. The electrical connections that pass though the flexible fabric hinges typically fracture - this usually resulting in errors and/or the on-screen notification that you see. 


The Smart folio keyboard itself is not repairable. The only remedy is replacement of the keyboard. If you are within Apple’s your one-year limited warranty, you need to contact Apple Support or your retailer. You will find the Support link at top-right or bottom-left of this page. 


Alternatively and perhaps easier, you can initiate a support case using the excellent Apple Support App. If not already installed on your device, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


A further alternative is to visit the Genius Bar at your local Apple Store, where the technicians will be delighted to assist. When visiting the Genius Bar, a reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple





This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Accessory not supported on ipad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.