Family setup no longer available in Australia - Truphone not taking more customers

I have tried multiple times to set up an account with Truphone and it keeps giving an error message once you input payment details. They have not responded to emails and the phone number that apple support services provided for them is disconnected. If Truphone is not taking any new customers, apple needs to remove their details and find another service provider for the products they are selling. Very disappointed by the whole process. Have wasted hours trying to sort this out.

Hi it worked fine for me on the 26 or 27th of Dec, and it is working fine since (they share Optus network) so the coverage is 'ok'.

I did have an issue using one card or paypall (or something can't remember what) but after closing / re-opening the browswer and using a different card it was ok.

It's a bit of mess. Apple need to remove Optus from supported Apple Watch carriers or put a note that, they won't sell you an Apple Watch plan (family or not) without you buying the watch through them which took me 3 hours of their tech support to find out.

Not that it helps you but one of my boys mates has it set up via Truphone too and it works ok for them.

The apple support guy was helpful by the way in that he tried hard. Now it's working I'm fine but, I'm somewhat unimpressed, in that the website was confusing some pages made me thing that Optus did family sharing, they don't and as above in fact they don't even let you have a Apple Watch data plan at all unless you buy the watch via them, which is a bit late after I'd bought it from Apple, and I'm not really looking for a 24 month commitment to Optus again.

Never tried Telstra (maybe give them a try) I don't think they do family plan, but maybe you can pair it to an old phone (that was going to be my plan B)

That's good. Once you get it set up it seems to work pretty well. It's off the Optus network so coverage in some places isn't great, and I think the watch being smaller than a phone is more suspetible to this. But we are happy, I can contact my boy and he can contact us when he is out, which is great.

Thank you! I cleared the web and cache browser and it worked!

Family paired Watches (paired to a parent's iphone) need to have a cellular plan otherwise they are pretty useless when away from the iphone.

If the local network provider does not provision to Apple Watches then family pairing may not be possible, however the Watches can be with a different provider when family paired.

Getting the child their own iPhone 8 or newer is the way round this and just turn off the cellular.

Hi! I am trying to set up my kids' Apple Watches, and I was getting the same error message when I put in the payment info. How did you clear the web and cache browser? Have you had success setting up the watches now?

Truphone takes accounts now it took 10 mins to set up 9.95 a month for account and they don't care what provider your primary account is with.

What is an Apple Watch data plan? What is its purpose?

I have family members with Apple watches with and without GSM with Optus.

Who are Truphone?

productreview has bad reviews

"...How did you clear the web and cache browser?..."

Settings, Safari, Clear history & website data.

If you use Chrome or another browser consult their user guides how to clear cookies

I got it all fixed

What did you get fixed and how?