iPhone 13 - white noise when recording video

Question

Level 1

4 points

iPhone 13 - white noise when recording video

Hi all,

I have an iPhone 13 which I bought new last year.

When recording video using the rear camera, it plays it back with a consistent and constant white noise that is as loud as the audio recording from the video. Almost like background noise you hear on a plane, or like someone blowing into the microphone.

This issue is not present when recording selfie-video, when making calls, on FaceTime/Zoom, or when recording voice notes.

The issue persists consistently even after: turning bluetooth off; taking phone out of its case; toggling 'Record Stereo Sound' off in the Camera Settings; turning phone on/off; cleaning phone microphone; holding phone away from the subjects when recording video.

...what else can I do to solve this issue?

It's making it impossible to record videos, which I need to do nearly daily...

Help!

iPhone 13, iOS 15

Posted on Nov 22, 2022 11:26 AM

Reply

Answer 1

Grace2211

Community Specialist

Nov 24, 2022 08:24 AM in response to frenchick24

Greetings Frenchick24,

You've done a great job isolating the issue. It seems that this behavior only presents itself when using the Camera app. Is that correct? If that's the case, the software may be using the the issue. With that in mind, we'd like to provide you with a few steps that may help:

• Restart your iPhone. This may seem like a simple step to take but can often resolve several issues.

1. Press and hold either volume button and the side button until the power-off slider appears.

2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.

3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

• Update iOS on iPhone. This is to ensure that your device has all the latest fixes and may help verify if the issue id due to the software. Be sure to secure your data with a backup before proceeding.

If you continue to experience the same behavior, we suggest reaching out to Apple directly. Follow this link to connect with them:

Get Support

Have a wonderful day!

Reply

iPhone 13 - white noise when recording video

Similar questions