IPhone and IPad - since update to IOS16 Mail very slow to load message content

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6 points

IPhone and IPad - since update to IOS16 Mail very slow to load message content

Since the update to IOS16 suddenly the mail app is working like a snail loading each message content. It takes 2-3 minutes each message.

I found a thread with a similar issue with IOS15 but none of the tips given there fix the problem on IPHONE or on my IPAD. The rpoblem is more severe for my main mail adress that is an old POP3 account that I can't get rid off too many contacts on that e-mail.

Reading email on my PC windows 11 with Microsoft default mail works like a charm with no delay in the message reading so the problem has to be witht he IPHONE / IPAD software or settings.

Anyone having same issue and found a fix?

iPhone SE

Posted on Nov 22, 2022 05:06 AM

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Answer 1

Top-ranking reply

Shannon_DN

Community Specialist

Nov 23, 2022 03:58 PM in response to fastfinger57

Hello fastfinger57,

Thank you for posting in Apple Support Communities.

Have you noticed if any other apps are running slower than expected? If so, we will want to look into your connection first. To do that, follow the steps found here: About iOS or iPadOS performance on your iPhone, iPad, or iPod touch - Apple Support

If this is only happening with the Mail app, you will want to start following the steps found here as they are designed to help when one app is not working as expected: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Kindest regards.

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Answer 2

fastfinger57 Author

Level 1

6 points

Nov 23, 2022 06:13 PM in response to Shannon_DN

First, everything else on the phone is working correctly and the mail app is up to date. I realize today that the mail app speed seem ok with my hotmail accounts, and my office account on exchange but I don't get a lot of email on these accounts.

However my main email account is on a POP account and that account is the part on the mail app that is working like a snail. I had a similar problem with the upgrade from IOS 14 to 15 and had to reset the phone and reinstall everything but the the mail app was Ok after until the update to IOS 16.

I tried all the other options listed on your link except with deleting the mail app and reinstalling it and redo my mail set-up. Will try it this week-end but and I had the similar problem with upgrade to IOS 15 we tried that with no success.

Any idea why the POP mail account could be problematic on the mail app after the IOS16 upgrade?

Thanks

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Answer 3

Eric--F

Community Specialist

Nov 23, 2022 06:25 PM in response to fastfinger57

Hello fastfinger57,

Thanks for checking the troubleshooting offered. Since this is a POP email account, make sure your emails are saved on another device prior to deleting the account and the app.

Otherwise, you may lose the emails since they are not saved on the server like IMAP email accounts. To answer you question, no, there is no specific reason this one or even POP email accounts would run slower.

With many POP email providers out there, and so many devices updated to iOS 16, this seems isolated to your device, or possibly settings with your provider. Contacting the Internet Service Provider to see if they need to update anything on their end to make it more compatible with iOS 16 is also a possibility. They may be working on it and just need a bit more time too.

Thanks.

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Answer 4

fastfinger57 Author

Level 1

6 points

Dec 1, 2022 01:09 PM in response to Eric--F

Ok, I try a few things an nothing works. The reading of email on the mail app is too slow to be usable.

I finally installed the GMail app on my iphone and configure my POP account on it. This app has no problems at all getting my email from my pop account and the speed to get the content of each email is similar to what I had with the Apple Mail App before the update to IOS16.

So, this prove that the problem is not with my POP provider but something that got broken with the update to IOS 16.

Hopefully Apple will identify the problem one day and fix it. I would prefer using the Apple mail app but with continue with Gmail until the issue is resolved.

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Answer 5

ryane77

Community Specialist

Dec 1, 2022 01:55 PM in response to fastfinger57

G'day fastfinger57,

We appreciate the follow-up. To look at another possibility, it might help to test the iOS Mail app on both cellular data and Wi-Fi if you haven't already. That might help in ruling out other possible causes.

If you'd like to continue troubleshooting, you can also reach us directly by using this link: Apple Support

Best wishes.

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Answer 6

Eric--F

Community Specialist

Dec 1, 2022 04:47 PM in response to fastfinger57

Hello fastfinger57,

Thanks for the update.

Since it's occurring both on Wi-Fi and cellular with Wi-Fi off, it's time to get Apple Support to dig into this with you more.

You can reach out directly by using this link: Apple Support

Thanks.

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Answer 7

fastfinger57 Author

Level 1

6 points

Dec 1, 2022 04:51 PM in response to Eric--F

will try over the week end.. got the same problem with the upgrade from 13 to 15 and had to reset the phone to factory setting and start back to get it working again. At least this time I can back up to icloud before doing it if necessary.

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Answer 8

fastfinger57 Author

Level 1

6 points

Dec 1, 2022 04:12 PM in response to ryane77

I did test the app with wifi and with wifi disconneted and on data only... Same results

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IPhone and IPad - since update to IOS16 Mail very slow to load message content

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