Half of Apple Music Library is greyed out

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Half of Apple Music Library is greyed out

About 3000 songs have been greyed out and can't be played. They have the dashed line cloud symbol next to them (meaning: The song is being matched, but the process hasn’t been completed yet.)

File>Library>Update iCloud Music Library doesn't fix the problem

The songs are playable from Browse (the songs are shown as added to library), and if I delete them and re-add them they are playable from Library, so it's not a licensing issue.

This is happening with both iTunes on PC and Apple Music app on Android

How can I fix this without spending hours deleting and re-adding the songs?

Windows, Windows 10

Posted on Nov 22, 2022 03:27 AM

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Answer 1

danakayw

Community Specialist

Nov 23, 2022 04:00 PM in response to Owensie

Hey Owensie,

Since you're seeing songs grayed out on a couple of devices, it sounds like an issue with your Music Library. If you recently changed your plan or canceled Apple Music, that may be why you're seeing that. If that's not the case, let's have you follow this guidance: If songs are missing from your music library after you turn on Sync Library

From what you've described about the icon you see, it almost sounds like the songs are being matched and that's not finished or something has interrupted the process. Here's where we're getting that:

Symbols used in iTunes on PC

If the music was purchased, try this with one song at a time: Redownload Music

Take care

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Half of Apple Music Library is greyed out

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