Startup disk is missing

I've had problems with my iMac for a while now. It would routinely shut down every app and reboot. I wiped it clean and tried to do a fresh install. When I booted it back up, I got an icon of a file folder and a question mark. Evidently, the startup disc is missing. The only opinion is to take it in for repair. The problem is, it's already out of warranty. Before I make an appointment with the Apple store, I'd like some kind of estimate of how much it will cost to reinstall the startup disc. The only estimates I've found are for physical damage. This is not that. Around how much does it cost to repair a software issue?

iMac 27″, macOS 12.6

Posted on Nov 21, 2022 7:59 AM

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Question marked as Top-ranking reply

Posted on Nov 21, 2022 8:07 AM

To be forwards about Costs incurred when visiting an Apple Store - Only they can give a true and accurate cost once they have evaluated the computer.


Anything on these Apple Support Community Forum would be speculation, which is severely frowned upon by the Moderators


The user maybe able to avoid the trip to the store


The link below has been copied and paste below to safe time to the User


If your Mac starts up to a question mark


A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.





If the question mark is persistent, and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.


3 replies
Question marked as Top-ranking reply

Nov 21, 2022 8:07 AM in response to Rick_Rottman

To be forwards about Costs incurred when visiting an Apple Store - Only they can give a true and accurate cost once they have evaluated the computer.


Anything on these Apple Support Community Forum would be speculation, which is severely frowned upon by the Moderators


The user maybe able to avoid the trip to the store


The link below has been copied and paste below to safe time to the User


If your Mac starts up to a question mark


A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.





If the question mark is persistent, and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.


Nov 21, 2022 9:44 AM in response to Rick_Rottman

Scorched Earth Method 


This method will WIPE ALL Data and there is No Recovery - Period.


>> Only works on Intel Based Apple Computer <<


To perform this action will require booting from a Bootable Installer


The Bootable Installer can Only be performed on an Apple Computer 


This will have to be performed from a Qualifying Computer to run the version of macOS to be made on the Bootable Installer. ONLY Example : Bootable Installer of Big Sur would have to be done on a computer that Qualifies to run Big Sur.


Notation: If the computer being used to perform this action is Too New or Too Old to qualify to run the version of macOS - this computer can not be used.


Alternative is, to gain access to a Qualifying Apple Computer from a family member, friend or associate.


Extra Special Notation regarding the Touch ID equipped Apple Computer.


 About Startup Security Utility and Must Enable from Recovery Mode the ability to boot from External Drive Before Attempting 


1 - Shutdown computer and disconnect all external drive Except the newly created Bootable Installer.


2- Restart and immediately hold the OPTION key until the Startup Manager appears and choose the USB Drive. 


3 - It will present options >> Disk Utilities >> View >> View ALL attached Drives. 


4 - Choose the Upper Most Drive ( not the volumes indented and list below ).


5 - The drive normally is called Apple Media or Apple SSD - that is the drive to Erase and format as APFS with the GUID Partition Map. This applies to macOS 10.14 Mojave and above. 


5A - Formatting for macOS 10.13 High Sierra and below requires HFS Journaled with the GUID Partition Map


6 - Once that is done >> backup out of Disk Utilities and choose install macOS. 


7 - Follow the prompts and it may automatically reboot several time. 


8 - Upon a final reboot - Setup Assist will present with the newer version of macOS.

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Startup disk is missing

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