Scanner produced blank PDF & JPG pages after Ventura 13.0.1 update
I have an issue with my HP printer after I updated the Macs to Ventura;
the scans produced by the printer are blank PDFs and JPGs.
Scanning from the Mac with software like HP Easy Scan, the system Printers & Scanners, Preview, Image Capture; or scanning from the printer -- all produce blank scans.
Mac Mini M1, 2020, MacOS Ventura 13.0.1
HP OfficeJet Pro 8710 All-in-One Printer (out of warranty, so no HP support)
The following steps resolved the iissue at first: printer hard reset and removed printer, added printer; then I was able to scan from the computer using software and not get blank pages;
but I could no longer scan from the printer control panel because the Scan-to-Computer function could not find any computers on the network.
After reinstalling and using HP Utility and HP Easy Scan (this time with BT enabled on the Mac) the Scan-to-Computer function found the computers on the network. I can now scan from the printer and drop PDF and JPG pages to network computers, but now the pages are blank again; and this time doing the printer "hard restart" and the remove printer - add printer on the Macs does not remedy the blank page problem.
installed HP EasyStart v2.13.0; searching for software…none found
I am at a loss to know if HP needs to update the printer driver or the Mac scanning software or both, or maybe the HP Support site has what I need but I can't find it.
my software:
HP Alerts 5.51.0 6/4/22
HP Device Monitor Manager 5.51.0 6/4/22
HP Easy Scan 1.11.0 (210909) 6/4/22
HP Email Alerts 5.51.0 6/4/22
HP Event Status 5.51.0 6/4/22
HP Fax Archive 5.51.0 6/4/22
HP OfficeJet Pro 8710 v18 (605) 10/28/22
HP Product Research Manager 10.51.0 6/4/22
HP Scanner 3 4.28.1 6/4/22
HP Smart for Desktop 14.0.1 (581) App Store 11/1/22
HP Utility 5.51.0 6/4/22
hpdot4d 5.18.0 6/4/22
HPScanner 1.12.1 6/4/22
Driver version PPD 4.7.0
PPD: HP OfficeJet Pro 8710 All-in-One
PPD File Version: 4.7.0
PostScript Version: (3011.104) 0
CUPS Version: CUPS/2.3.4 (macOS 13.0.1; arm64) IPP/2.0
Mac mini, macOS 13.0