CarPlay microphone issue

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Level 1

4 points

CarPlay microphone issue

When I connect my iPhone to the CarPlay in my car, it does not seem to connect to the microphone; Siri doesn’t work, calls don’t work, etc.

if I turn off the CarPlay and connect directly with Bluetooth, all is fine; calls work fine and the conversation sounds fine. so clearly the microphone on the unit works fine.

So it would appear that in Apple CarPlay there is a problem with accessing the cars microphone. I am running iOS 16.0.2 on a 13 Pro.

Any suggestions? I have already rebooted the unit, the phone, disconnected and reconnected to the car.

richard

iPhone 13 Pro, iOS 16

Posted on Nov 19, 2022 06:36 AM

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Answer 1

Top-ranking reply

J_Johnnyboy

Community Specialist

Nov 21, 2022 02:53 PM in response to rickpriceuk

Hi rickpriceuk,

From what you described in your original post, here is what we recommend: If you need help with CarPlay - Apple Support

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

1) Check your connection to your CarPlay stereo:

*If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

*If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

2) If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.

3) Restart your iPhone and your car.

4) Make sure that Siri is on.

5) If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.

6) Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

7) Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

The reason why we are recommending the steps above is because they will show you what to do when CarPlay isn't working as expected.

If you’re still experiencing the same issue, than we recommend that you contact Apple Support directly so that they can work with you to find a solution.

Contact - Official Apple Support

Thank you for participating in the Apple Support Communities.

Cheers!

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Answer 2

rickpriceuk Author

Level 1

4 points

Nov 22, 2022 03:04 AM in response to J_Johnnyboy

Thanks for the copy-paste answer. Which is not very helpful.

CarPlay connects fine, the apps work fine. But the microphone function does not work.

The microphone works with direct Bluetooth connection, just not through CarPlay.

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Answer 3

1ssmith

Community Specialist

Nov 22, 2022 06:36 AM in response to rickpriceuk

rickpriceuk,

If you've tested after installing iOS 16.1.1 and updating the firmware on your car stereo, it may be that this is unexpected behavior, or it may be that the featured behaviors have changed. To be sure, you'll want to Get Support directly from Apple from here. They'll be able to provide you with more details.

Take care.

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CarPlay microphone issue

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