Poor microphone performance when using CarPlay

I've seen this issue in multiple places, and the links to general CarPlay information is not useful. The issue is deeper than just connecting CarPlay.


My cars stereo (Atoto S8 Android Device) works fine with my iPhone 13 (16.1.1 OS) when paired via just bluetooth. However, when I activate CarPlay it renders the microphone useless. The other callers report that my voice is barely audible and they hear their voice as a heavy echo. This is clearly an issue with interface protocol between the 2 devices.


Please help. Thanks.

iPhone 13 Mini

Posted on Nov 26, 2022 05:53 PM

Reply

Similar questions

1 reply

Nov 28, 2022 04:39 PM in response to berrthum

Hello berrthum,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your microphone using CarPlay. Try the steps listed here to see if they resolve the issue: If you need help with CarPlay - Apple Support


"If CarPlay doesn't work like you expect, learn what to do.


First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

  1. Check your connection to your CarPlay stereo:
    • If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
    • If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.
  1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
  2. Restart your iPhone and your car. 
  3. Make sure that Siri is on.
  4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
  5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
  6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.


If you still have issues connecting to CarPlay, contact Apple Support."


We hope this helps.


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Poor microphone performance when using CarPlay

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.