Lost scanning ability on Neat scanner with macOS Ventura
Hello, I have a Neat branded scanner that I've been able to use reliably.
I updated to Ventura and this is the only device that I seem to have lost my ability to scan.
I tried downloading and installing the NeatScannersICDriver but the Installer ends off with a failure to install message.
I dug around in the Console and Terminal and discovering that it seems to be trying to access
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
which does not exist in this version of macOS.
The funny thing is that Apple seems to have linked alias in the root of the Carbon.framework folder that also points to this missing file.
/System/Library/Frameworks/Carbon.framework/Carbon
I checked on my M1 iMac that is still running macOS 12 and Carbon isn't there and neither is the linked alias. I installed the driver on that iMac and it installs without problem.
So I'm not sure if my install is mangled and that linked alias (that I can't remove) is causing the problem or something else.
Can someone check their
/System/Library/Frameworks/Carbon.framework/
and see if their install of macOS 13 has this linked Alias that is pointing nowhere?
And if someone wants to be extra helpful could they try installing the Neat scanner driver on their macOS 13 install to see if it fails or not?
And better yet, if you have a Neat scanner and it still works under macOS 13, could you check to see if that linked alias is present or not?
Cheers and thanks. I have a bunch of documents to scan and I would be able to use my older Macs to scan, I'd much rather be able to do it from my MacBook Pro.
MacBook Pro Apple Silicon