Apple Music on Xbox one X keeps saying problem loading content

How to fix problem with content loading on Xbox one X on Apple Music app?

XboxOneX,

Posted on Nov 12, 2022 05:00 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 15, 2022 03:26 PM

What helped me is going to the settings tab and scrolling till you find reset apple music and resetting the app and signing back in.

2 replies

Nov 14, 2022 01:18 PM in response to Bryanimpact

Hello Bryanimpact,


To help us get a better understanding of the issue, we’d like to ask a few questions.


1. Does the issue only happen when trying to access Apple Music on that device? In other words, are you able to access and play Apple Music on other devices without an issue?

2. Do you receive a specific error when the issue happens? If so, what does the error say?


Those details will help us determine how to proceed.


Please also check out this link to ensure the requirements and correct process is being used to access Apple Music on your game console, so we can make sure there's not an issue there: Get the Apple Music app on your smart TV, game console, or streaming device


Here's what you need

A smart TV, game console, or streaming device that supports the Apple Music app
A subscription to Apple Music

Set up the Apple Music app

1. Go to your device's app store and download the Apple Music app. If you don't see the Apple Music app, then your device might not be supported or the Apple Music app isn't available in your country or region.
2. Open the Apple Music app.
3. Follow the onscreen steps to sign in with your Apple ID and complete setup:

• Sign in using your mobile device: Use the camera on your phone to scan the QR code on your screen. Then follow the instructions on your mobile device to sign in with your Apple ID and finish setup.
• Manually sign in: Use your remote or controller to sign in with your Apple ID in the Apple Music app or web browser and finish setup.

Some content in your music library might not be available in the Apple Music app on your smart TV, game console, or streaming device.


Thanks!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Music on Xbox one X keeps saying problem loading content

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.