photo stuck on restoring after Ventura Update

After updating my M1 Mac mini the photos app is stuck on restoring screen it gets so far then goes back to 0% I have turned computer on and off several times can anyone help I have photos and videos that I can't access on external hard drive that were working fine prior to update

Mac mini, macOS 13.0

Posted on Nov 10, 2022 03:03 PM

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Question marked as Top-ranking reply

Posted on Nov 12, 2022 05:39 PM

Hello ipogla74,


To help troubleshoot the behavior, see if the starting up in safe mode helps to resolve the issue. Starting up in safe mode can help clear up unexpected behavior with macOS. Check out those steps here: Start up your Mac in safe mode - Apple Support


"Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar."


Cheers.

4 replies
Question marked as Top-ranking reply

Nov 12, 2022 05:39 PM in response to ipogla74

Hello ipogla74,


To help troubleshoot the behavior, see if the starting up in safe mode helps to resolve the issue. Starting up in safe mode can help clear up unexpected behavior with macOS. Check out those steps here: Start up your Mac in safe mode - Apple Support


"Start up your Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
  3. Press and hold the power button on your Mac until “Loading startup options” appears.
  4. Select a volume.
  5. Press and hold the Shift key, then click Continue in Safe Mode.
  6. The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar."


Cheers.

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photo stuck on restoring after Ventura Update

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