I keep getting an error message when trying to update

I keep getting a message on my phone that says “an error occurred while downloading” while trying to update my 2020 iphone SE to 15.7.1


It is connected to wifi, plugged in charging, and there is ample space for it to download.

Posted on Nov 9, 2022 5:54 PM

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Posted on Nov 9, 2022 5:55 PM

To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode
  • You cannot still have a beta version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.

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Nov 9, 2022 5:55 PM in response to berryeater

To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot)
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode
  • You cannot still have a beta version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.

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Nov 9, 2022 5:59 PM in response to berryeater

Is that "wifi" via a wireless router or access point, or from a Personal Hotspot? If the latter, then you will not be able to update your iPhone by that method.


Also, the 2nd generation iPhone SE (aka, 2020 model) is compatible with iOS 16.x and would be the only upgrade available to it.

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I keep getting an error message when trying to update

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