Problem on Brother DCP-1610W

Question

Problem on Brother DCP-1610W

I have updated MacOS to Ventura on my MacBook 2017 and iMac 24". After the OS update I can't use scanner function (via WiFi) on Brother DCP-1610W (previously it worked perfectly), but printing via WiFi is still OK. Then, I removed "printer" and re-added it. It worked until I shut down my computer. When I opened my computer, the same problem occurs. Now, anytime, I want to scan. I have to removed and re-added. Would you please suggest why the problem occurs and how to fix it? Thank you.

Posted on Nov 7, 2022 08:22 AM

Reply

Answer 1

Nov 9, 2022 05:22 AM in response to Vishnuanantasayana

Reset the printing system: Reset the printing system on your Mac to solve a problem - Apple Support

That you can scan once seems like there might be a wider issue, either with the Mac, or with the local Si-Fi network.

Reset the Wi-Fi router, and check that for any vendor firmware updates, and try again.

Any add-on first-few-hops VPN client apps, any add-on security apps, add-on :cleaner” apps, or related? If so, remove all that using the vendors’ instructions, restart, and try again.

Reply

Answer 2

Old Toad

Level 10

214,296 points

Nov 11, 2022 12:46 PM in response to Vishnuanantasayana

When and if all else fails give the demo version of VueScan a try. If it works I recommend getting the Pro version as it's a one time purchase with lifetime updates even if you change scanners in the future.

Reply

Answer 3

Nov 7, 2022 05:39 PM in response to Vishnuanantasayana

Brother has downloads from 2020 and 2021, and the firmware update tool was updated in September.

Load the current drivers and tools, and load the firmware tool and check for a firmware update, and try again.

https://support.brother.com/g/b/downloadtop.aspx?c=eu_ot&lang=en&prod=dcp1610w_eu_as

Reply

Answer 4

Nov 9, 2022 01:45 AM in response to MrHoffman

Thank you, MrHoffman. I re-installed the driver both printer's and scanner's, and the firmware. The problem still persists. It is weird that anytime I remove printer and re-add, I can scan via wifi but just only one time. As soon as I log off Mac, and log in. The problem comes back.

Reply

Answer 5

Nov 11, 2022 12:46 AM in response to MrHoffman

Hi MrHoffman,

Thank you very much for your prompt assistance. I agree it may be the wider issues on either Mac or Brother. I try your suggestion, but the problem still persists.

I use iMac at home, but bring my MacBook to workplace. Both locations have Brother DCP-1610W. One evening, I updated MacOS on both machines at home. Then, I brought MacBook to my workplace, I could print via WiFi, but I had problem on scanning as described. Maybe, something wrong with the WiFi, I thought. Then, I brought MacBook home, well, I could print via WiFi but could not scan. I tried iMac, and faced the same problem. Then, I removed printer and re-added on both machines, it worked just only one time. I tried several times with several combinations (switching off printer, shutting down Macs, etc.). The problem appears consistently. So, at the moment, if I want to scan. I have to remove printer and re-add, every time.

Brother's driverless software, iPrint-iScan, has very less features, so it is practically useless.

Many thanks,

Vishnu Anantasayana

Reply

Answer 6

Nov 11, 2022 11:47 AM in response to Vishnuanantasayana

I would not expect differently-named printers to get conflated, but I could see same-named printers—I’m not referring to the printer model name, but rather to the user-assigned print queue name—getting the printing system snarled. pick different names. If that’s not the trigger here, check with Brother support.

Reply

Answer 7

claus237

Level 2

180 points

Nov 7, 2022 05:20 PM in response to Vishnuanantasayana

Please navigate to Brother´s Webside, they have maybe, the answer on your scanning issue?

Maybe a driver or a Firmware problem?

Reply

Answer 8

Nov 9, 2022 01:46 AM in response to claus237

Thanks, claus237. I re-installed everything. The problem still persists. I will look around on Brother's site.

Reply

Problem on Brother DCP-1610W

Similar questions