I was just on the phone with tech support, and we established that my new iPad is definitely signed into iCloud. For example, in appears when using the Find My app on other Apple devices. But for some reason it is not appearing in the "My Devices" listing on the iCloud web page. What is causing this and should I be concerned?
iPad Pro, 12.9-inch, 6th Gen, Wi-Fi
Hi LJohnstonDC,
We’ll need some additional information to provide more specific support. When you sign in to your account at the iCloud website and click All Devices, is your iPad shown offline or not at all? This information can lead us to our next troubleshooting steps.
Take a look at the steps here to see if your iPad is shown offline:
Note: If you turned on the Find My network, you can use the Find My app on any device that’s signed in with the same Apple ID to see your device’s location, even if it’s offline. The last known location is stored for up to 7 days. See the Apple Support article Use the Find My app to locate a missing device or item.
2. To locate another device, click the name of the current device in the center of the toolbar to access the Devices list, then select a new device.
If you’re no longer using a device, remove it from your account so it doesn’t appear in Find My iPhone."
This information is from Locate a device in Find My iPhone on iCloud.com - Apple Support.
Take care.
Hi LJohnstonDC,
We’ll need some additional information to provide more specific support. When you sign in to your account at the iCloud website and click All Devices, is your iPad shown offline or not at all? This information can lead us to our next troubleshooting steps.
Take a look at the steps here to see if your iPad is shown offline:
Note: If you turned on the Find My network, you can use the Find My app on any device that’s signed in with the same Apple ID to see your device’s location, even if it’s offline. The last known location is stored for up to 7 days. See the Apple Support article Use the Find My app to locate a missing device or item.
2. To locate another device, click the name of the current device in the center of the toolbar to access the Devices list, then select a new device.
If you’re no longer using a device, remove it from your account so it doesn’t appear in Find My iPhone."
This information is from Locate a device in Find My iPhone on iCloud.com - Apple Support.
Take care.
New iPad doesn't appear in My Device list in iCloud.com
