iphone 14 pro with ios 16.1. Screen does not turn off when calling via whatsapp or other programms and the same when hearing voice messages. however, it works normally when using facetime or regular calls.
i have another iphone 8 plus and have no such problem while using it.
Hey Muh-Jalal,
We'd recommend checking to see if Always-On display is enabled on your iPhone, as that could be causing the behavior you're seeing. This article explains how: Use Always-On display with your iPhone 14 Pro or iPhone 14 Pro Max - Apple Support
"Turn Always-On display off or on
Always-On display is on by default on iPhone 14 Pro and iPhone 14 Pro Max. To turn Always-On display off or on, follow these steps:
"
Thanks!
Hey Muh-Jalal,
We'd recommend checking to see if Always-On display is enabled on your iPhone, as that could be causing the behavior you're seeing. This article explains how: Use Always-On display with your iPhone 14 Pro or iPhone 14 Pro Max - Apple Support
"Turn Always-On display off or on
Always-On display is on by default on iPhone 14 Pro and iPhone 14 Pro Max. To turn Always-On display off or on, follow these steps:
"
Thanks!
iphone 14 pro screen does not turn off when calling via whatsapp
