Airpods 3rd generation and Facetime Audio problem

I bought the Airpods 3rd gen and I like them. Today I found a problem which is most likely software related. Whenever there is an incoming Facetime audio call and I answer it from the Airpods, the other party does not hear me. But if it is a normal carrier call then there is no problem. It only happens with the Facetime audio. Also there is no problem with outgoing Facetime audio calls and the Airpods.


What I have tried so far to isolate the issue. My own device is iPhone 13 pro


1) My wife and several friends have called me via Facetime audio. When I answer the call from the Airpods, I can hear them perfectly but they cannot hear me.

2) If I am the one making the call then there is no problem.

3) If the incoming call is not a Facetime audio call and I answer it via the Airpods, again there is no problem.

4)If the incoming call is a Facetime audio call and I answer it via the iPhone first and then route it to the Airpods, there is no problem.

5)If I answer the Facetime audio call using the iPad, there is no problem (iOS 15.7)

6)If I pair the Airpods to my wife's iPhone 12 pro max(iOS 15.7) and call her via Facetime Audio, there is no problem.


So, I believe the problem is a software issue on the iOS 16.0.3. I would love to get feedback from those people who have an Airpods 3rd gen and who are using iOS 16.0.3 with an incoming Facetime Audio call.


Posted on Oct 22, 2022 11:54 AM

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Oct 24, 2022 10:35 AM in response to TheTeacher33

Hi TheTeacher33,


Thanks for coming to Apple Support Communities for help today.


iOS 16.1 has just been released. We'd recommend updating to make sure this issue isn't related to an out-of-date iOS. Here's how: Update your iPhone or iPad.


Then if the issue is still present, try resetting your AirPods: How to reset your AirPods and AirPods Pro


"You might need to reset your AirPods if they won't charge, or to fix a different issue.


  1. Put your AirPods in their charging case, and close the lid.
  2. Wait 30 seconds.
  3. Open the lid of your charging case.
  4. With your AirPods in your ears and connected to your iPhone, iPad, or iPod touch, go to Settings > Bluetooth, or Settings > [your AirPods], and tap the More Info button  next to your AirPods. If you don't see your AirPods in Settings > Bluetooth or in Settings > [your AirPods], just go to the next step.
  5. Tap Forget This Device, and tap again to confirm.
  6. With the lid open, press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.
  7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone, iPad, or iPod touch. Follow the steps on your device's screen."


If that doesn't resolve the issue, you should contact Apple Support for a deeper dive.


Have a fantastic day!

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Airpods 3rd generation and Facetime Audio problem

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