Safari freezes when selecting "choose my own password".

It's multiple sites. Whenever I try to register for an account and they have me create a password, my phone automatically generates a "strong password" that I'll never remember and that often doesn't fit the site's password guidelines. I always opt to choose my own password. For some reason now however, whenever I click this, the keyboard disappears and my browser freezes. I can not switch to another window or click on anything. My only option is to close the browser entirely.

Posted on Oct 22, 2022 9:43 AM

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1 reply

Oct 24, 2022 6:11 PM in response to swildes97

Hello swildes97,


Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your iPhone freezing when saving a password on Safari. Have you tried restarting your iPhone? This simple step resolves a multitude of issues: Restart your iPhone - Apple Support


"How to restart your iPhone X, 11, 12, 13, or later


Press and hold either volume button and the side button until the power-off slider appears.


Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.


To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.

How to restart your iPhone 6, 7, 8, or SE (2nd or 3rd generation)

  1. Press and hold the side button until the power-off slider appears.
  2. ""
  3. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
  4. To turn your device back on, press and hold the side button until you see the Apple logo."


If that doesn't resolve the issue, does your iPhone need updating to iOS 16.1? Do you have a recent backup for the data in your iPhone in iCloud or your computer? If not, we recommend that you create one as described here: How to back up your iPhone, iPad, and iPod touch - Apple Support


Then update your iOS as outlined here: Update your iPhone or iPad - Apple Support


We hope this helps.


Cheers!


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Safari freezes when selecting "choose my own password".

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