iPad pointer disappears when using the Magic Keyboard.

The mouse pointer disappears (almost once a day) on my iPad / Magic Keyboard. I've found that the only way to get the pointer back is to turn on AssistiveTouch under General->Accessibility->Touch if I'm in the middle of something and don't want to waste time shutting the iPad off (which seems to be the only solution).

Has someone discovered a solution for this problem as it seems quite common. I'm on the latest iPadOS which at this date is 15.7

iPad Pro, 15

Posted on Oct 20, 2022 11:43 AM

Top-ranking reply

Eric_G1

Community Specialist

Posted on Oct 22, 2022 01:59 PM

Hello tonymathenge,

This page has some steps that may help with regards to the Magic Keyboard connecting with the iPad: If you can't connect your iPad to your Magic Keyboard, Smart Keyboard, or Smart Keyboard Folio - Apple Support

The link will help to note that it can help with the iPad not responding to the trackpad's input with these steps:

1. Update your iPad to the latest version of iPadOS. Go to Settings and tap the Software Update Available notification. If you don't see a notification, go to General > Software Update to see if an update is available.

•If you're using Magic Keyboard, make sure that you have iPadOS 14.5 or later.

2. Remove any other iPad case or cover if you're using Magic Keyboard or Smart Keyboard Folio.

3. Connect your Magic Keyboard or Smart Keyboard / Smart Keyboard Folio.

4. If your keyboard doesn't immediately respond, restart your iPad.

5. If your keyboard is not connecting, or if you're experiencing issues unrelated to connecting, contact Apple Support.

It may also help to try cleaning the Magic Keyboard with the "iPad Magic Keyboard" section's suggestions here: How to clean your Apple products - Apple Support

Cheers.

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iPad pointer disappears when using the Magic Keyboard.

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