When I activated background sounds and live listen the phone crashed in a way that I have never seen an iphone like that. I was connected to my airpods at that moment. The phone didn't react at all! iPhone 14 pro with the latest OS.
Anyone had a similar issue? It is not a big deal, but it would be nice if this can be solved.
iPhone 14 Pro
Hello poluruguayo,
Let's resolve the unexpected shutdown by completing the steps listed here: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support that are also listed below.
Check your software
"Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware."
Check your hardware
"On an iPhone 6 or later, check your battery health under Settings > Battery > Battery Health.
If your battery doesn't need service, and your iPhone, iPad, or iPod touch continues to frequently restart or turn off, contact Apple Support.
If your apps quit unexpectedly, learn what to do.
If your device has a frozen screen, doesn't respond, or becomes stuck when you turn it on, learn what to do for iPhone, iPad, or iPod touch."
Best regards
Good afternoon poluruguayo,
It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.
Contact Apple for support and service - Apple Support
Take care.
Hi K,
Thank you so much for your answer.
However, as I said in the question, this is an iPhone 14 Pro with the latest OS.
it should not work like that.
Thanks again,
Pablo
Crash when background sounds and live listen
