You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I was give a Mac book pro when I plugged it in start it up, it when to white screen and then file popped up with questions mark in it start blinking. I tierd eveything online to fix it and nothing’s worked

I was give a MacBook Pro yesterday I plug it in and had white screen with file with a question mark on it blinking, I tried everything that was posted online to fix it and nothing worked!

Posted on Oct 9, 2022 3:01 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2022 3:35 PM

You were given a computer because it has a serious problem.


According to Apple:

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.



If the question mark is persistent, and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.


Need more help?

1 reply
Question marked as Top-ranking reply

Oct 9, 2022 3:35 PM in response to Kyle7462

You were given a computer because it has a serious problem.


According to Apple:

A folder with a flashing question mark means that your startup disk is no longer available or doesn't contain a working Mac operating system.



If the question mark is persistent, and your Mac does not start up normally:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Every Mac has a power button. On notebook computers that have Touch ID, press and hold Touch ID.
  3. Use Disk Utility to repair your startup disk. Follow the steps for a Mac with an Intel processor.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.


Need more help?

I was give a Mac book pro when I plugged it in start it up, it when to white screen and then file popped up with questions mark in it start blinking. I tierd eveything online to fix it and nothing’s worked

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.