My new phone was set up without backing up from the icloud. I no longer have the old phone but need the everything that was on the old phone. When I go to backups, it shows the old phone back up, but it will only allow me to delete it.

My new phone was set up without backing up from the icloud. I no longer have the old phone but need the everything that was on the old phone. When I go to backups, it shows the old phone back up, but it will only allow me to delete it.

iPhone 13 Pro Max, iOS 15

Posted on Oct 5, 2022 06:13 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 5, 2022 07:27 AM

You will have to wipe the new phone and, when setting up again, this time accept the restore from backup offer

Settings, General, Transfer or Reset iphone, erase all content and settings.

That's the only way to restore a backup.

Anything new on the new phone eg new photos will be wiped so move them elsewhere first.

1 reply
Question marked as Top-ranking reply

Oct 5, 2022 07:27 AM in response to 01-07-07

You will have to wipe the new phone and, when setting up again, this time accept the restore from backup offer

Settings, General, Transfer or Reset iphone, erase all content and settings.

That's the only way to restore a backup.

Anything new on the new phone eg new photos will be wiped so move them elsewhere first.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My new phone was set up without backing up from the icloud. I no longer have the old phone but need the everything that was on the old phone. When I go to backups, it shows the old phone back up, but it will only allow me to delete it.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.