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There is no power coming to the computer through the power adapter. The charge cord works with a USB c adapter. The computer was purchased in January so is still under warranty. Do I still need to purchase a new adapter?
Apple will want to evaluate the power adapter and cable as well as the Mac before sending you a new one, because there can be a number of reasons it's not working. Start with Get Support.
When you do that, they will want you to review all the suggestions in the following Apple Support documents to make sure there isn't anything they can do before inconveniencing you with the need to go somewhere:
If your Mac battery status is “Not Charging” - Apple Support
If your Mac battery won’t charge - Apple Support
Confirm the power adapter and cable you are using are correct for your model Mac: Identify your Mac power adapter - Apple Support. For example, you can't use just any USB-C cable. It has to be the correct one, otherwise your Mac just won't charge.
Apple will want to evaluate the power adapter and cable as well as the Mac before sending you a new one, because there can be a number of reasons it's not working. Start with Get Support.
When you do that, they will want you to review all the suggestions in the following Apple Support documents to make sure there isn't anything they can do before inconveniencing you with the need to go somewhere:
If your Mac battery status is “Not Charging” - Apple Support
If your Mac battery won’t charge - Apple Support
Confirm the power adapter and cable you are using are correct for your model Mac: Identify your Mac power adapter - Apple Support. For example, you can't use just any USB-C cable. It has to be the correct one, otherwise your Mac just won't charge.
Sorry for the delay. I had a family emergency. I can see the cable is not fitting securely in the adapter. The cable works with another adapter (from another laptop). If I send the cable and adapter to you, I won't be able to charge the computer. Can I bring the accessories into an Apple store?
The standard AppleCare warranty covers all parts included with the Mac including its power adapter.
That is great news. I did not see a way on the site to request a replacement without payment. Are you able to provide any direction?
No need to apologize. You should bring the original power adapter, cable, and Mac to an Apple Store — all three components — for evaluation. Be sure to make an appointment first, using Get Support.
Ok will do. Thanks so much
My Macbook pro power adapter is not charging my device
