Free flex earbuds

Thanks for reaching out, Crissyrcw.

It sounds like you're having some trouble with a recent order. We can help. To get started, we'd recommend ensuring you meet all the requirements found here: Apple Music Student Offer

We'll include a few of those requirements here:

• Offer is available only in the United States or United Kingdom
• Successfully verify your eligibility as a student using third-party verification
• Cannot previously have participated in another offer for Apple Music (such as a free trial)
• Must have made your first payment for Apple Music

If everything looks good, "Within 30 days after you have become eligible, Apple will email you instructions

for redeeming your free pair of Beats Flex earphones. Within 90 days of receiving this email, you must successfully follow these instructions to receive your earphones. You may be given the option to redeem earphones in various colors. If the color you order is not in stock, Apple will send you available earphones in a color of its choosing. The earphones can be shipped to you only at a mailing address in the region in which you have subscribed to Apple Music student."

You can get in touch with the Online Store team for help with equipment orders, if you do not receive that code within 30 days: Apple Store Online.

Hope that helps.

Take care.